Patient info, billing & clinic policies
Everything you need to know about your visit at Cranbourne West Medical Centre — billing, cancellation policy, privacy, and how to register as a new patient.
We are 100% Bulk Billing
All standard GP consultations are bulk-billed for patients with a valid Medicare card — including children, pensioners, concession card holders, mental health plans, and most sexual health visits. Some procedures, dressings, allied health and travel medicine attract a small private fee. Reception will quote any out-of-pocket cost in advance.
What you'll pay
For most patients, your visit costs nothing. Here's the full schedule of services and fees.
All ages, weekdays & weekends
Mental health plans, women's health, antenatal
Less than 2 hours notice for a GP appointment
Less than 24 hours notice for allied health, procedures or longer appointments
Per week beyond 14 days unpaid
Reception is happy to quote any service in advance. Please ask when you book.
Important information
Cancellation & FTA Policy
To respect every patient's time, we apply the following fees:
- $50 FTA fee for GP appointments cancelled with less than 2 hours notice (or no-show)
- $100 cancellation fee for allied health, procedures and longer appointments cancelled with less than 24 hours notice (or no-show)
- Visiting specialists charge their full fee — reception will explain at booking
Please give as much notice as possible so we can offer the slot to another patient.
Late Arrival Policy
Please call reception if you're running late.
- If more than 10 minutes late, you may be rescheduled
- This protects on-time patients from long waits
- Where possible we'll fit you in later the same day
Late Payment
Payment is required on the day of your appointment.
- Accounts unpaid after 14 days incur a $20/week late fee
- WorkCover and TAC patients pay on the day until claim number is provided
- HICAPS available for some allied health services
Confidentiality & Privacy
Your medical record is a confidential document. We follow:
- Australian Privacy Principles (oaic.gov.au)
- Stringent practice policies for data security
- Information only shared with authorised staff and your treating clinicians
- Sexual health visits never list reason on Medicare statement
Reminder System
We use a systematic reminder system for:
- Health promotion and preventative care
- Early detection of disease (cervical screening, skin checks, diabetes reviews)
- Vaccination follow-ups
- Care plan annual reviews
Let reception know if you'd prefer not to receive reminders.
Out-of-Pocket Fees Apply To
- Home visits (and discounted home visits for pensioners)
- Driving Medical Assessments (Taxi, Uber, Diabetic, Racing)
- Travel Medicine vaccines & medications
- Procedures, reports & pre-employment medicals
- Skin treatment & minor surgery dressings
- Antenatal visits (some)
- Urine drug screens
- Allied health & pathology services
- Lost or repeat prescriptions and referrals
- Transfer of medical history
New patient? Register online before your first visit
Save time at reception — complete your patient registration form before you arrive. Our clinic accepts new patients every day. Walk-ins are also welcome.
Insurance partners
We work with major Australian health funds and the Medicare system.
Patient info FAQs
Are you really 100% bulk billing?
Yes. All standard GP consultations are bulk-billed for valid Medicare card holders. Some procedures, dressings and non-Medicare services attract small private fees as detailed in our fee schedule above.
What if I don't have a Medicare card?
Non-Medicare patients are charged $70 on weekdays and $80 on weekends. Visa-holders, international students and tourists are welcome.
How do I register as a new patient?
Complete the online new-patient registration form at cranbournewestmc.com.au/patient-registration, or fill in the form at reception when you arrive for your first visit.
What is MyMedicare and should I register?
MyMedicare is a voluntary patient registration program that links you to a regular GP and clinic. Patients get longer telehealth consults, better care continuity, and improved chronic disease management. Register at our practice via this link.
Can I get a copy of my medical record?
Yes. Patients are entitled to access their own medical records under privacy law. Submit a written request to reception or email info@cranbournewestmc.com.au — we'll process it within reasonable time. A small administrative fee may apply for transferring records to another clinic.